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FAQS 1.0

Alex Ipson

READ TIME:2 min.

We’re going to answer some frequently asked questions about iFit. Drum roll, please!

How can I track my order?

If you have an order number, you can track the order status here.

I forgot my password! What do I do?

Simply click “Forgot password?” on the login screen. Then enter your email address and we’ll quickly send you an email with instructions to reset your password.

How do I sign up?

Signing up is easy! Just follow these 6 simple steps:

  1. Go to iFit.com.
  2. Click Join/Log In in the top, right corner, then click the blue Sign Up button (on the left-hand side). 
  3. On the next screen, use your email address, Facebook account, or Google+ account to get started. Then fill out the rest of the required information. If you’ve been given an activation code, make sure to enter it on this page. 
  4. Choose your membership plan: Monthly, 1-year, or 2-year. Then click Next.
  5. Enter your billing information, then click Next. 
  6. Enter your payment information, then click Unlock Coach. And you’re all done!

How many people can I have on my account?

Your account can have up to three extra people on it, not including yourself. They’ll have access to all of the same amazing features that you do, but your stats, workout schedule, calories, etc., will obviously be separate. To learn how to add users, click here

How do I add a machine to my account?

When you sign in and download your first workout on a new machine, this machine will automatically be added to your account.

How do I change my password or email address on my iFit account?

If you need to change your email address or password for any reason, just follow these four quick steps:

  1. Log in to your iFit account.
  2. Hover over your name in the top, right corner, then click Settings.
  3. Click Settings in the black bar.
  4. Under Account Login, click Change Password. Enter your old password and your new password, then click Submit. To change your email address (it’s right below password), click Edit next to your email address, enter your new email, then click Save.

How do I schedule a workout?

Great question! We’ll walk you through the steps here.

What happens if I miss a workout?

If you miss a scheduled workout, it’s set to automatically reschedule. However, you can edit this in your settings. Here’s how:

  1. Log in to your iFit account.
  2. Hover over your name in the top, right corner, then click Settings.
  3. Click Settings in the black bar.
  4. Under Calendar next to If I Miss A Workout, check the Skip box if you don’t want missed workouts to automatically reschedule. (That means you’ll have to manually reschedule them.) Or check Reschedule if you do want them to automatically reschedule.

Hopefully we answered some of your questions! Never hesitate to reach out to us. We’d love to chat with you! If you have other questions, leave us a comment down below or simply tweet us @iFitsupport.


WARNING: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. iFit assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article.

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