You have a 30 day trial period on all iFit subscriptions from the date of purchase. However, all sales of downloads are final and non-refundable. If you are not satisfied for any reason with your iFit subscription, please call 1-866-896-9777 to request a refund and cancellation of your account. You must be able to provide the username and email associated with the account. You will receive a credit confirmation number within 2 – 3 weeks of your request.
Bands, sensors, clothing, exercise equipment, and other products
There is a 30 day trial period on all products that begins on the date you receive the product, as recorded by the delivery company or by the date of sale on your receipt. If you receive a defective product, we will be happy to send a replacement product or give you a full refund during the 30 day trial period. Please call 1-866-896-9777 within 30 days of the date on your receipt to obtain a Return Authorization number and arrange for the return of your product. As part of the process, please carefully repack your product in its box and follow the procedure outlined by the customer service representative. When we receive the product and its Return Authorization number, we will refund the purchase price (price of product plus sales tax), minus a 10% restocking fee. We will not refund to and from shipping charges. In the event your product(s) has shipped and you have not received your machine, but you want to return your product(s), all shipping and restocking fees will apply. All products must be returned in good condition, with all paperwork, parts, and accessories, or an additional 10% charge may be incurred. You can expect a refund in the same form of payment originally used within 30 days of our receiving your returned product.