Status

Ailsa, I just finished a workout a few minutes ago and it posted to my dashboard without a problem. Sorry, not sure why yours didn't show up. Hate when that happens :(

Did the ride twice now and also did a manual ride and still nothing on my dashboard.

Look under workouts in the menu and see if it posted there

Not there either, just did another workout I scheduled on the pc.

Have you tried resetting/unplugging your console? Sometimes when my machine glitches, I try that and it usually works.

Yip did that.

logged in to the right account?

Only got one.

Have ended up logging my workouts for today manually.

This is happening with me to. Some workouts updating, some not

Same thing happening to me too. Logged in and out again, sent data manually under display on console. Might try rebooting router and see if that helps,

Are you logging in and out again with iFit or on your exercise machine? What console do you have? Mine is a NordicTrack R105, and I can't see a way to enter manually?

Have tried both. I have a NoridicTrack E9.2, module plugs into the back.

You can log a workout manually by clicking the middle button next to your name on the clipboard, top right.

It's not my end, everything working my end. I do a ride with street view and everything on website working till I go to dashboard and nothing has changed, so looks like I did nothing.

I have received an email from iFit 'I looked at a log of Nuvaton consoles ( Type of Console you have) and your model is one of the consoles being fixed. Our programmers will be releasing a update for your machine that will fix the issue with the longer workouts. They are close to finding the cause. I will keep you posted on anything that we hear for the fix.'

Fingers crossed, as I have heard others comment on waiting a year for an update.

It's all workouts, not just longer workouts. I really don't think it is my machine that is the problem.

Alisa, sometimes this happens and your workouts will show up later. Did you recycle your machine? turn it off and unplug it then wait a few minutes and plug it in and turn it back on. Do you have too many workouts in your schedule? if you have joined a bunch of programs go into your programs and leave all of them and make sure your schedule is clear and then rejoin one or two. When you have finished the workout don't pull your key or sign out for about 10 minutes--sometimes needs time to sync up. If your workout shows up after you have manually logged it then just delete one of them. Good luck.

Who?

It's not my bike.

If your workouts are not logging on the website then your machine or bike is not syncing the information to your online account.

I am using street view while riding and can see everything on iFit site going.

How come the workout is on the bike if it's not syncing

Yes you can, but it is not logging the workout to your online account. It is a sync problem between the bike and the website. Does it cycle through to the next workout in your schedule or just stay on the one you just did?

on the bike it goes to the next one on my schedule

How about the streetview--does it change also--it looked like you were viewing a different workout than the one you were riding awhile back so perhaps the website is not showing you the correct streetview to the workout you are doing. Put in a ticket through the chat and I am sure that they can help you.

Yeah the street view was running as normal,

I have been switching machine of at walk. It logged a two my workout earlier, but not one yesterday just over a mile. Maybe in a few weeks those workouts will synch? Intially I had a few workouts lined up, but today just the one I was doing. No difference

Also, when I have a done a work out and it hasn't synced the next workout will map the route I want, but streetview will be the previous work out!

Workout logged successfully to my history today and also downloaded without any problem. But let's see what tomorrow brings......

I've just started an 8 mile cycle around Kristianland in Norway. All looks good on my 50" TV, as it should. Will find out in 40 mins if it's been logged

Good luck and enjoy your ride. Keep us all posted!

A good workout, enjoyable with watching the scenic route. Hasn't updated dashboard though. I quickly tried a 0.2 mile ride and that did update to dashboard but whilst cycling the street view was the first 0.2 miles of previous workout!

Just a short 2.4 mile completed this morning and has not been registered in workout! And still shows to be done!

Yip, that's exactly what is happening with me. Like I have said it's iFit not us.

Did a manual ride and that has updated on the site, WooHoo.

Been away for a few days, just done over 3 miles - iFit shows just one mile registered!

Getting download error today with any of the IFIT workouts albeit it shows as logged in and code works fine.

I have to manually log workouts because Ifit is not registering them. Even when I schedule a workout, it will not download and says to schedule workouts. Oh well, it was good while it lasted.

I did 4 workouts today and none have registered as complete on iFit. Streetview didn't show any other than the first one I and over! Very annoyed, this happens far too frequently!

My manually created workouts are not showing on my bike, I can see them on the calendar view on my computer but not on the bike console.

My manually created maps are not downloading to my machine. I even tried creating a map on the machine itself. It said "ifit is downloading your workout. This may take up to 3 minutes." Ten minutes later I finally got fed up and just did a manual workout.

When I created a time based cycling workout, it does not show up on my ProForm Tour de France 5.0i spinning bike. Only if I draw a map workout it is visible. This cant be right?

any one having problems opening their dashboard

Yes. I do.

Same. The dashboard isn’t opening up.

Same. Do the workout and it doesn’t save to my dashboard. It’s like I never did it. Arg. It gives me an error and says my workout was under one minute so is not logging. False!!!

I had a real good experience contacting them via chat. They fixed my issue. I wasn't expecting to much. But they delivered

Guys, you are a life saver. I had joined to many programs and they would not sync to my machine. Went into schedule and delete and now working.

A mi tampoco se me guardan los entrenos . :(((

A mi tampoco se me guardan los entrenos . :(((

How do i upload my profile picture on my dashboard so I can see my picture on the leaderboard when I'm biking? It won't let me upload!

OnAir gets error message as does Browse

Stuck on loading... it says latency delay.. looks more like server is down... Whose idea is that server has to be up for machine to start manual run???

I think iFIT does have a problem today, like so many others my calendar will not load. My last workout wasn’t recorded on the app but, on the iFit.com website, it is there .....? What I say happening please iFIT?? Your fitness family is getting frustrated!!

I can’t do anything live right now. Is site down?

I can’t join either. 😭

We are down, too. Boo.

Down here too.

Same here. Just about to finish my last run of a series.

Same here. Just about to finish my last run of a series.

Me too. Can’t log in on my machine or the app.

It's been down for about 5 hours then. I could log in this morning, but all workouts failed to load. Ended up having to just do a manual workout this morning (which then failed to sync and upload). Hopefully they get it fixed by tomorrow

https://status.ifit.io/ Here is latest status.

my machine did do an upgrade when it was switched on just now - nothing loads

I am still getting an error when I try to download a ride. They claim they have fixed it and working on improving it, but I still can not get in. Over the past 3 weeks I have also had delays downloading and have had to turn the video quality down to low just to get it to work. I have done bandwidth tests on and it is not an issue on my side.

My workout get's cancelled every time I try to load it.

Mine does too. Still can’t use it.

Mine does the same thing, cancels every time i login

Can't do video but could do map/manual.

yep video broken here ... map/manual ok

all is down here as well....manual works fine but all library videos cancel

Same. I think they may be experiencing technical difficulties. I wonder if they were cyber attacked. They won't say what the cause is or estimated time of resolution. I miss my coach Zachary Marion!

I was able to do my workout but when my husband tried after 5pm est he couldn't get the workouts to load. Now, I can't even sign in to the dashboard or my workouts. I'm surprised I was able to sign in to comment here. My calendar in my ifit app is showing Nov 2017 only.

The videos keep pausing while buffering, my modem is 8 ft away from my elliptical. I have a good internet speed, but still the videos keep pausing

Having the same issue, saying an unknown error has occured and ifit are working on it.

Yep mine did the same thing this morning. The workout wouldn’t upload then it said “Unknown error has occurred and is working on it.

Website returns errors, very useless. Finally getting back to workouts, and this is almost enough to turn me off again

Same issue. This has happened several times now over the last month. My machine is fine, my internet is good and fast. This is an iFit problem, servers or some such thing. Frustrating because I want to track my workouts and weekly stats.

Tech Support chat told me it was site problems. Site is now back up. He also told me that if the site is down, the machine will store the info until it can reconnect

2 of my 3 machines now saying no workouts scheduled. they were all there on Wednesday dec 16. third machine is still working fine. Something wrong with Ifit's servers

Mine keeps saying error loading workout

Yep this morning all I’m getting is “An Error Occurred Starting Workout” I tried 4 different maps and this is all I get.

I have multiple error messages, 401 “message” “unauthorised” when I try to schedule any workout. If I try one of the 2 workouts showing on my bike they won’t load. Repeatedly kicked out of the iFit screens back to launch, now my machine isn’t syncing with the website. Rubbish service when I’ve just paid in full for an annual membership

Yep I've never had this much prblems. Not sure who is running the servers this month but D@M!!!!! My Internet is working great. Al that is on it is this laptop and my Treadmill

Both hub and I were able to do our runs yesterday with planned videos. But, we frequently need to restart the machine just before we try to load the workout. Try restarting the machine to see if that helps.

I'm have the same issues I have multiple error messages, 401 “message” “unauthorised” when I try to schedule any workout. If I try one of the 2 workouts showing on my bike they won’t load. Repeatedly kicked out of the iFit screens back to launch, now my machine isn’t syncing with the website. it's been TERRIABLE. Send time trying to get through to support only to be told SERVER ISSUES - REBOT IN AN HOUR. Did that still NOT WORKING!! Maybe it's time for a Pelaton